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1. How to place an order in Mailloten.com?

Buying at mailloten.com is very simple and safe. Follow these steps to place your first order with us.

  • Find the items you want to buy and in the product details, click the add to cart button.
    Review the items you have added to the basket, you can modify it as many times as you want (from adding or removing products, to customizing them or changing sizes).
  • Fill in your data.
  • Choose the shipping method.
  • Choose the payment method.
  • Complete your purchase by registering in My Football Shirt or as a guest.
  • You will receive an order confirmation email.

If you have made a purchase as a guest, it would be better that you can also create your mailloten.com account to obtain more benefits when purchasing your items.

2 Cancellation of an Order

  • Cancel the order before shipment

As long as the order has not been shipped, you can cancel it free of charge. Please note that if your order contains customized elements like designated patches, brand, etc., these orders could not be cancelled if they have been produced. We couldn’t sell customized products to other customers. Please contact the customer service staff via email for more detailed information.

  • Cancellation of an order after it has been shipped

If not for the quality problems, an order couldn’t be cancelled if it has been shipped out in general. All postage and VAT (if any) should be borne by customers if you insist on returning parcels to the sender. 

3. What If I Only Received Part of the Products?

If you have ordered multiple items with one order while mailloten.com only shipped part of them, your order may be divided into multiple packages and shipped separately due to limited volume of one single package. Please contact customer service customer for more detailed information. 

4. Shipments

In general, we need two-three workdays to prepared goods and then ship parcels to customers after receiving orders. Both standard shipping (15-20 workdays) and expedited shipping (7-15 workdays) are available for customers in Spain, United States, Europe, Austria, etc., and customers could select a specific shipment methods according to demands.